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pm9r33n's avatar
pm9r33n
Initiate
May 28, 2018

Some devices can connect to the wifi, others cannot and only using 2.4

Yesterday my Xfinity internet was working fine, was able to connect to 5 and 2.4 networks on any device and access any site desired.  Today I am not and have spent a long time talk with Xfinity support with no sucess.

 

If I boot my MAC laptop to the 2.4 network, it works as it should.  All sites are acessible.  If I switch to the 5 network it stopps working.  Can't connect to 2.4 again if I switch back without restarting the MAC

 

Niether my phone or tablet like either network

 

Hardline to the TV doesn't work either.

 

Noob here, so I appreacite any help you can provide.

Troubleshooting

2 Replies

    • pm9r33n's avatar
      pm9r33n
      Initiate
      May 30, 2018

      So I am not an expect but I fixed the problem I had on my own.  Xfinity was not help and wanted to send somene out.  Done ranting.  I did a factory restore and let it do it's thing.   About 10 minutes later I was up an running again.  You will need to setup your wifi and password (x how many networks you have) but everything is working now

       

      Good luck