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Forum Discussion
Spectrum Gig CM1100
So I was told by multiple agents that I can use my own modern for spectrum gig. Splurged on the high install cost, got their (generic) modem, checked that the cm1100 is compatible on their networks, a...
So I just tried activating a CM1000 on Spectrum. The first issue encountered was that the modem would not resolve an IP address and I could not connect to the internet. The solution to this was simple, the Spectrum tech actually assigned the speed wrong. She assigned it per the modem's capability and not my account. This creates a mismatch in their system and Spectrum then blocks the service to the modem. The rep had to correct the speed assignment to the modem from 1 Gbps to what I'm paying for, which is 110 Mbps. Once she did this, everything worked fine.
The second issue is this... Spectrum has not yet fully certified this modem on their networks yet and have set a speed limiting policy for it to 70 Mbps down and 6 Mbps up. You will be limited to this as its their "policy" for this not yet fully certified modem.
They suggested I return the CM 1000 and get a CM600 which is fully certified for the Spectrum network and will not be subjected to speed limitations.
This seems to be an issue with Spectrum, NOT the CM1000 or CM1100.
I suggest returning the modem for a different model because they told me they don't know when they will lift this ridiculous speed limit until they get it fully certified.
But if you want to keep it and resolve your issue. Just tell them to assign the speed so it matches with your account. Should fix the connection/IP resolve issue.
Thanks for letting us know your experiences.
ShreddyMcGnar wrote:So I just tried activating a CM1000 on Spectrum. The first issue encountered was that the modem would not resolve an IP address and I could not connect to the internet. The solution to this was simple, the Spectrum tech actually assigned the speed wrong. She assigned it per the modem's capability and not my account. This creates a mismatch in their system and Spectrum then blocks the service to the modem. The rep had to correct the speed assignment to the modem from 1 Gbps to what I'm paying for, which is 110 Mbps. Once she did this, everything worked fine.
The second issue is this... Spectrum has not yet fully certified this modem on their networks yet and have set a speed limiting policy for it to 70 Mbps down and 6 Mbps up. You will be limited to this as its their "policy" for this not yet fully certified modem.
They suggested I return the CM 1000 and get a CM600 which is fully certified for the Spectrum network and will not be subjected to speed limitations.
This seems to be an issue with Spectrum, NOT the CM1000 or CM1100.
I suggest returning the modem for a different model because they told me they don't know when they will lift this ridiculous speed limit until they get it fully certified.
But if you want to keep it and resolve your issue. Just tell them to assign the speed so it matches with your account. Should fix the connection/IP resolve issue.
