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Forum Discussion
Spectrum Gig Plan with CM1200 - Activation Difficulty
Hey All - I hope this is a one off but thought I'd share my experience and hopefully have y'all validate if my provisioning is now correct. Long story short, I didn't want a Puma 7 chipset, I w...
Unfortunately Spectrum is a pain to deal with for lot of customers (and you are the not the only one). They go to great lengths to make it difficult for the customers to activate their own modems.
CM1200 is listed on their website as approved device
https://www.spectrum.net/support/internet/compliant-modems-charter-network/
we did provide them samples and got the device fully approved by them before putting the logo.
Now that you have activated it and it is working, Looking at your power levels:
31 QAM downstream channels is ok. It is a limitation on the CMTS vendor and should not impact you in anyway
you have 1 OFDM carrier which is good.
your Power levels are on higher side (you could buy a 6dB or 10dB pad to lower it). This should not impact you in most cases
US QAM is 4 channels which is ok
you dont have OFDMA carrier which is current state with all the ISPs. No ISP I am aware of has deployed OFDMA
Hello - so does this mean that the CM1200 should be able to be activated with Spectrum on their gig plan? I ask because I was unable to get it activated (was told I could only use it on 400M and below) and ended up returning the device. I would much rather prefer to keep the Netgear and would purchase it again....if I didn't have the difficulty getting it activated.
Too bad there's not a customer website or phone system or something where we can activate these ourselves and avoid all the headache.
try https://activate.spectrum.net/
spectrum would not confirm this for us inspite of us asking them.