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Forum Discussion
Spectrum Gig Plan with CM1200 - Activation Difficulty
Hey All - I hope this is a one off but thought I'd share my experience and hopefully have y'all validate if my provisioning is now correct. Long story short, I didn't want a Puma 7 chipset, I w...
I just had a long, long chat with spectrum. Here's what they're saying
It's not that Netgear hardware isn't compatible. They're saying Gig speed specifically only allows Spectrum ISSUED hardware.
Their computer system, so says both the tech and a supervisor over the phone, throws an error code when non vendor issued mac addresses are added to customer accounts with gig. Maybe this is new, but at any rate, they have now actively excluded the CM1200. The tech I was talking to was just as confused and irritated as I was.
The supervisor claims it's a control thing and it's been the policy forever .
Diving into it, I pushed them on whether their Network is true 3.1, it's a standard, it really is an activation lock on their side . The CM1200 is compatible but their arbitrary ban stands. They'll add it to an account with under gig speeds though...
Netgear should have a chat with Spectrum because as of now, all speeds are not allowed based on their asinine policies .
All above though with a disclaimer, Not saying the right tech with the right convictions with the right system access can't find a bypass, but through supervisor level in activations they're 100% locked by the system itself.
It's not that Netgear hardware isn't compatible. They're saying Gig speed specifically only allows Spectrum ISSUED hardware.
Their computer system, so says both the tech and a supervisor over the phone, throws an error code when non vendor issued mac addresses are added to customer accounts with gig. Maybe this is new, but at any rate, they have now actively excluded the CM1200. The tech I was talking to was just as confused and irritated as I was.
The supervisor claims it's a control thing and it's been the policy forever .
Diving into it, I pushed them on whether their Network is true 3.1, it's a standard, it really is an activation lock on their side . The CM1200 is compatible but their arbitrary ban stands. They'll add it to an account with under gig speeds though...
Netgear should have a chat with Spectrum because as of now, all speeds are not allowed based on their asinine policies .
All above though with a disclaimer, Not saying the right tech with the right convictions with the right system access can't find a bypass, but through supervisor level in activations they're 100% locked by the system itself.
Sheep9000 wrote:
I just had a long, long chat with spectrum. Here's what they're saying
It's not that Netgear hardware isn't compatible. They're saying Gig speed specifically only allows Spectrum ISSUED hardware.
Their computer system, so says both the tech and a supervisor over the phone, throws an error code when non vendor issued mac addresses are added to customer accounts with gig. Maybe this is new, but at any rate, they have now actively excluded the CM1200. The tech I was talking to was just as confused and irritated as I was.
The supervisor claims it's a control thing and it's been the policy forever .
Diving into it, I pushed them on whether their Network is true 3.1, it's a standard, it really is an activation lock on their side . The CM1200 is compatible but their arbitrary ban stands. They'll add it to an account with under gig speeds though...
Netgear should have a chat with Spectrum because as of now, all speeds are not allowed based on their asinine policies .
All above though with a disclaimer, Not saying the right tech with the right convictions with the right system access can't find a bypass, but through supervisor level in activations they're 100% locked by the system itself.