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Forum Discussion
Spectrum Gig Plan with CM1200 - Activation Difficulty
Hey All - I hope this is a one off but thought I'd share my experience and hopefully have y'all validate if my provisioning is now correct. Long story short, I didn't want a Puma 7 chipset, I w...
There really needs to be something done to decrease the level of friction we (end users) encounter when trying to use a 3rd party modem with Spectrum. Either that, or removing the logo and relevant information from the boxes would be a good step in the right direction.
Obviously Netgear can't dictate Spectrum's policy but they can elect to not support Spectrum's network and remove the branding from the box or can establish some kind of back channel means of communicating with the Ivory Tower in Spectrum land to make this fully supported and perhaps even automated in terms of activation.
The difficulty encountered when attempting to activate as well as the loss of control over firmware updates when it's customer owned equipment certainly makes for a frustrating experience...if it's this difficult to get activated I can only imagine the enthusiasm for any firmware updates to be pushed by Spectrum to users of this modem.
Had the same issue the modem would not activate from the website said its not an approved modem. I called and talked with technical support and gave him the cm Mac he put it in the system but it still wouldn't work even though he was getting a signal from the modem and all the lights were coming on. I ended up having to return I'll just wait till the cax80 becomes available cause they have it as approved on their website.
Had the same issue - Needed to call support to get the mac address added to the spectrum system. I now get a connection but circa 100mb. Not 400mb as advertised. Tech is coming on Tuesday. Suspect that the tech will just want to swap out the CM1200 with the Spectrum device but will update after the visit.