NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
speed directly from modem half what it should be. cm1150v
I currently pay for 600mb download speed and when I run speed tests from a computer hardwired directly into modem I am only getting around 250-275mb on xfinity speedtest. I called xfinity and they t...
Have the ISP check the signal and line quality UP to the modem. Make sure the ISP has provisioned the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Be sure to power OFF the modem for 1 minute them back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853
hi.
isp checked the signal and line both remotely and they came into my house and tested. they all say inside my house on their hand help device via coax I am getting 1.2gb into house. we did the whole unplug modem thing at least 5 times now. when I plug in a laptop into that modem the speed is around 250-275mb.
Be sure your using a good quality LAN cable between the PC and modem. CAT6 is recommended.
Try a different PC to compare results as well.
Reboot your PC and speed test again. Use Ooklas installable speed test app for Windows and Mac.
Be sure all background running applications and security programs are disabled prior to speed testing on the PC.
ok, I'll try that and come back here with results.
Note that if you're running an internet speed test, your downstream speed will be affected by your upstream path as well. This is TCP/IP, after all, so downstream packets must be requested and acknowledged via the upstream path. If your upstream packets are struggling to get through, your downstream througput will be low no matter how well the downstream path itself is performing. Comcast could be correct that your downstream path is capable of 1.2Gbps, but that may not be the real issue.
A common indication of upstream problems is ranging failures. Look for the message "No Ranging Response received - T3 time-out;" in your log file. If this happens more than, say, once a day (not that it should be happening at all), you probably have a serious upstream problem. You should also look at your upstream power levels. If the CMTS is requesting that your modem transmit in the neighborhood of 48dBmV or above, there's a good chance a CM1150V simply isn't going to work. The fundamental reason for this is that the CM1150V is a DOCSIS 3.1-compliant modem, but Comcast is running a non-DOCSIS-compliant cable plant. You can see more about this here.
If this is indeed your situation, no amount of rebooting the modem or jumping through Comcast's other mindless troubleshooting hoops is going to solve the problem.