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Forum Discussion
Still randomly losing internet connection
I attached a snip of cable connection setting for my modem. My internet continues to randomly stop working the steps I have taken are. 1. Called my provider (Suddenlink) and they scheduled a tech to...
Well you have a ton of errors in your line.
You're starting to run into a rock/hard place with suddenlink. They've checked the line but there's still issues.
so its either truly a line issue or you do have a modem issue. I'd be voting on the line issue but suddenlink starts to get bucky when they've already sent out techs 2x.
If they do get problematic, I've rented a modem from them before and then they can't blame it on the 3rd party device. Once they get it fixed, then swap back to yours and return their modem.
This is a brand new modem out of box about a month ago. Also when first tech came out I took a screenshot and only errors I was getting on downstream was on channel 11 everything else was 0.