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Forum Discussion

BHerm24's avatar
BHerm24
Aspirant
Jun 16, 2020

Still randomly losing internet connection

I attached a snip of cable connection setting for my modem. My internet continues to randomly stop working the steps I have taken are. 1. Called my provider (Suddenlink) and they scheduled a tech to...
BHerm24's avatar
BHerm24
Aspirant
Jun 16, 2020

This is a brand new modem out of box about a month ago. Also when first tech came out I took a screenshot and only errors I was getting on downstream was on channel 11 everything else was 0. 

BHerm24's avatar
BHerm24
Aspirant
Jun 16, 2020

This did only start once I had the new modem though too. So maybe I just need to send it back?

  • plemans's avatar
    plemans
    Guru - Experienced User
    Jun 16, 2020

    it could be the modem, it could be when the last tech was checking the line, they actually loosened something. Wouldn't be the first time