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Forum Discussion
Support for c6300
Their support system does not work: I copied & pasted the serial #, and it came back "invalid" (multiple, multiple, multiple times). I typed in the serial #, eliminating the capital letters- same t...
What is the problem, maybe this community will have the answer?
Thanks for your reply. This post got posted in the wrong place, so I posted again in Cable Modems & Routers > Troubleshooting.
The problem: signal gets dropped intermitently, and varies from 0 > 140 mbps.
I took the 3 week old modem/router back to Best Buy- their return policy states I only had 15 days (I'll never go back).
So, I turned to Netgeat Support. I registered my device. Got an email confiming that- serial # included.
But when I have tried to engage Support, it will not take that serial #- keeps coming back, "invalid."
I posted here- like I said this post and one other.
Yours is the only reply, two days later. I thought for sure Support would chime in, but.....crickets.
Screwthis wrote:Yours is the only reply, two days later. I thought for sure Support would chime in, but.....crickets.
This place is mostly user-to-user, with some input from a small team of Netgear folks. The official support teams doesn't hang out here.
Have you checked the support section for your device?
C6300 | Product | Support | NETGEAR
Thanks for your reply.
Yes, as stated above I cannot get through to Support because the site keeps saying my serial # is "invalid"- even when I copy & paste from their email confirming my registration!
I posted here and elsewhere hoping their "occasional" moderators would look into it.
By "support" I meant the link I provided, not the "official channels".
Did I follow the link?
I explained the moderators thing.
