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Forum Discussion
goobledegook
Jan 09, 2025Aspirant
Switched from CM3000 to CAX80 and it destroyed upload/download speeds
So I recently moved to Benicia, CA and signed up for the 2Gbps download 300Mbps upload package Xfinity offers. At first I got the CM3000 just missing the fact that it only supported 1Gbps but ran a s...
FURRYe38
Jan 09, 2025Guru - Experienced User
Power levels are too high:
https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router
Find you a -6Db coax attenuator.
Any Criticals, Errors or Warnings seen in the event logs needs to be reviewed and resolved by the ISP. Indicates a signal issue on the ISP line up to the modem.
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
From there check the line for kinks, damage, moisture in the line.
Check the connectors for improperly made ends, foil touching the copper coax line, loose connections, bad/old/cheap connectors, or corroded connections. Replace them if you do.
Be sure to power OFF the modem for 1 minute then back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853
https://www.duckware.com/tech/solving-intermittent-cable-modem-issues.html
https://highspeed.tips/docsis-events/
- plemansJan 09, 2025Guru - Experienced User
You sure you have the CM3000? It supports multigig and the increased upload from xfinity. The cax80 doesn't have the next gen upload speeds.