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sk_hello's avatar
sk_hello
Tutor
Feb 21, 2018

Takes long to connect to Internet after restart and slow speed

Hi All,

 

Lately i am experiencing slowness with internet speed with NETGEAR N600 (8x4) WiFi DOCSIS 3.0 Cable Modem Router (C3700). I have 50MBPS connection from Comcast. I get around 2 MBps speed. Comcast customer care asked me restart the device. Every time i restart, this router takes 30-40 min to connect to Internet. Comcast told its issue with the router.  After 40 min it works fine for 3-4 hr. Again i see slowness with internet speed. Comcast is not able to debug issue due to time it takes to reboot or reset. What can be the issue? 

c3700
Troubleshooting

4 Replies

    • sk_hello's avatar
      sk_hello
      Tutor
      Feb 22, 2018

      Not sure what you mean by Power Table. Attached document has event logs and status and logs. It took 20+ min to get internet light on. There are times it takes 45 min. 

      • vkdelta's avatar
        vkdelta
        NETGEAR Employee Retired
        Feb 22, 2018

        go to connection page and take the screenshot of whole page.

         

        your Event log shows you have line issues. Some of the US channels do not response and there tons of retries on US channels.