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Forum Discussion

Ethar's avatar
Ethar
Follower
Feb 23, 2023

Terrible internet service c6250

I need help to get the modem working. Customer service said only way to help I’ll have to pay. I already paid to get the modem I can’t pay again for every time the modem get down. I want return the device but not sure who should I contact for the return.

1 Reply

  • plemans's avatar
    plemans
    Guru - Experienced User
    Feb 23, 2023

    What actual issue in detail are you having with the device? 

    Details are key. We can't help much with "terrible internet" as a description. 

    Also include you cable connections page and event logs.