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Forum Discussion

WRPelfrey's avatar
WRPelfrey
Aspirant
May 05, 2018

The Latest C7000 Firmware Update

COX cable here in Macon Georgia just updated my C7000-100NAS with Firmware version v1.01.28. Now my download and upload speed are erratic. I can't even get my 30mbps upload anymore. HEY NETGEAR, ANYONE, is there a fix to this FIRMWARE update?

C7000
Firmware
Nighthawk
update

2 Replies

  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator
    May 08, 2018

    Are you able to post your cable logs and power levels?

     

    DarrenM

    • WRPelfrey's avatar
      WRPelfrey
      Aspirant
      May 08, 2018

      I've been a Professional Engineer for 38 years. I called someone I know that work more closely with NETGEAR. Name here will not be told.

       

      Since COX tested and proved that the signals into the cable modem were just fine, this individual told me to do a FACTORY RESET of the modem. That sometimes the forced firmware update from the ISP can hang the modem, and, just doing a reboot with some firmware updates are not good enough. Or that the update did not take. Upon doing the FACTORY RESET, the C7000 performance returned after an extended reboot time.

       

      This individual's advise  was correct, it fixed the problem.

       

      It was a GLITCH in the updating of the FIRMWARE of the C7000. The proper firmware is displayed now for my ISP and it's working to my paid account speed specifications.