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The new Model C7100V is not working for Xfinity Voice
I preordered and waited for the C7100V because it was advertised as supporting Xfinity internet and voice. It has been working well for internet, but when I recently attempted to have my phone provis...
Just installed mine yesterday... dealing with Comcast provisioning/activation certainly tested my patience... after being on the phone with the activation/provisioning person for over 30 minutes trying to get voice to work by rebooting the gateway multiple times, powering off/on my wireless phone base station, switching tel lines, etc... the guy said he was going to connect me to the xfinity voice activation person, that voice may need to be activated. Once I was off hold with the 'voice activation' person, it was all working within 5 minutes. Apparently their training on the C7100V leaves much to be desired. Good luck!
Just installed mine yesterday... dealing with Comcast provisioning/activation certainly tested my patience... after being on the phone with the activation/provisioning person for over 30 minutes trying to get voice to work by rebooting the gateway multiple times, powering off/on my wireless phone base station, switching tel lines, etc... the guy said he was going to connect me to the xfinity voice activation person, that voice may need to be activated. Once I was off hold with the 'voice activation' person, it was all working within 5 minutes. Apparently their training on the C7100V leaves much to be desired. Good luck!
I also had voice issues with the c7100v. I did get dial tone...but voice calls kept cutting in and out....finally had xfinity install a separate voice only modem...havent had any issues since. My c7100v is now an expensive wireless router.
So sorry to hear. Now that my phone line is activated, I hope I don’t experience that issue. This modem wasn’t cheap and came highly recommended. We shouldn’t have issues.
I haven't gone back to using it for voice....can't affford the tie or aggravation....will use a separate voice only modem....whiich has performed flawlessly since it was installed. Netgear support did contact me, saying they wanted to work with me on the problem.... provided my information to them....and never heard back....good luck, I hope you are problem free!!