NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

shar2649's avatar
shar2649
Aspirant
Nov 25, 2017

This old woman needs help

I am being told by Comcast that I need to purchase a new model.  I currently have a Surfboard 6121 connected to a Netgear Everywhere router running thru an Ooma phone.  All of  this is connected to 5...
Troubleshooting
vkdelta's avatar
vkdelta
NETGEAR Employee Retired
Nov 27, 2017

Comcast is trying to get their customers off old 4x4 modems. 

they want you to change to newer 16x4, 24x8, 32x8 or D3.1 modems. 

 

 

  • shar2649's avatar
    shar2649
    Aspirant
    Nov 27, 2017

    Could you please explain that those mean...

    16x4, 24x8, 32x8 or D3.1 modems.  And I guess also which of the suggested modems would work?

     

    • vkdelta's avatar
      vkdelta
      NETGEAR Employee Retired
      Nov 27, 2017

      16, 24, 32, etc are number of downstream channels

       

      4, 8, etc as number of upstream channels

       

       

      • vkdelta's avatar
        vkdelta
        NETGEAR Employee Retired
        Nov 27, 2017

        If you are short on budget, just get a CM500 from amazon or nearest store.