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Forum Discussion
Time to Replace CM1100?
Xfinity tells me my modem, CM1100, is 3 years old and is causing connection issues with my internet service. Does this seem accurate? DOCSIS® 3.1 Cable Modem (CM1100)
No. Someone at the ISP is trying to get you to spend money elsewhere.
Please post a copy and paste of the modems connection status and event log page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router
https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-router
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.
What is the brand and model of the host wifi router connected to the modem?
Thanks for helping.
It's connected to a Netgear Nighthawk Mesh SiFi 6 Router (MR60).