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Forum Discussion

illzoni's avatar
illzoni
Aspirant
Nov 01, 2023

Time to Replace CM1100?

Xfinity tells me my modem, CM1100, is 3 years old and is causing connection issues with my internet service.  Does this seem accurate? DOCSIS® 3.1 Cable Modem (CM1100) 
illzoni's avatar
illzoni
Aspirant
Nov 01, 2023
 
 
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Frequency start Value
This field below allows you to modify the frequency the cable modem start with its scan during initialization and registration. Enter the new start frequency and restart the cable modem for it to take effect.
Starting Frequency

<tabindex=-1>Startup Procedure</tabindex=-1>

ProcedureStatusComment
Acquire Downstream Channel543000000 HzLocked
Connectivity StateOKOperational
Boot StateOKOperational
SecurityEnableBPI+
IP Provisioning ModeHonor MDDIPv6 only
illzoni's avatar
illzoni
Aspirant
Nov 01, 2023
<tabindex=-1>Upstream Bonded Channels</tabindex=-1>
ChannelLock StatusModulationChannel IDFrequencyPower
1LockedATDMA1716400000 Hz44.8 dBmV
2LockedATDMA1822800000 Hz45.0 dBmV
3LockedATDMA1929200000 Hz47.3 dBmV
4LockedATDMA2035600000 Hz45.8 dBmV
5Not LockedUnknown00 Hz0.0 dBmV
6Not LockedUnknown00 Hz0.0 dBmV
7Not LockedUnknown00 Hz0.0 dBmV
8Not LockedUnknown00 Hz0.0 dBmV
<tabindex=-1>Downstream OFDM Channels</tabindex=-1>
ChannelLock StatusModulation / Profile IDChannel IDFrequencyPowerSNR / MERActive Subcarrier Number RangeUnerrored CodewordsCorrectable CodewordsUncorrectable Codewords
1Locked0, 1, 2, 3193957000000 Hz-6.3 dBmV35.3 dB148 ~ 394760266017506687883
2Not Locked000 Hz4.8 dBmV0.0 dB0 ~ 4095000
<tabindex=-1>Upstream OFDMA Channels</tabindex=-1>
ChannelLock StatusModulation / Profile IDChannel IDFrequencyPower
1Not LockedUnknown00 Hz0 dBmV
2Not LockedUnknown00 Hz0 dBmV
Current System Time: Wed Nov 01 15:57:15 2023
System Up Time: 0:55:30
  • illzoni's avatar
    illzoni
    Aspirant
    Nov 01, 2023

    Ok, I think I was able to post what was requested.

    Looking forward to sorting this out.

    Thanks!

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Nov 02, 2023

      Please post the entire data on the connections page along with the data from the events log page. 

      You can copy and paste into a word doc then export to PDF file than attach to your next post if that helps.