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Forum Discussion
dealio
Sep 27, 2024Aspirant
Trying to set up static ip
I have a netgear with the netgear genie access portal and I tried to set up static ip everything is saying signal and function is working but still can’t get some devices to load connect to the router...
- Sep 27, 2024
Only if you want to have devices have a IP address that doesn't change.
For WAN side IP addressing, you'll need to consult with your ISP.
dealio
Sep 27, 2024Aspirant
N600 Wi-Fi DOCSIS 3.0 Cable Modem Router (C3700)
That modem doesn’t let me block external ip from sending flood pings and scans. I’m trying to set a different ip so they don’t have easy access but the connection isn’t full even when the signal says it’s working. My ISP can’t do anything about changing ip I’m wondering if they can give access to the static ip on my router that might make the connection be full.
That modem doesn’t let me block external ip from sending flood pings and scans. I’m trying to set a different ip so they don’t have easy access but the connection isn’t full even when the signal says it’s working. My ISP can’t do anything about changing ip I’m wondering if they can give access to the static ip on my router that might make the connection be full.
FURRYe38
Sep 27, 2024Guru - Experienced User
Would be something you can do on the router side. WAN IP address comes from the ISP. Depending on there IP address lease policy, they may have a time frame on when a modem can get a new WAN IP address. Sometimes powering OFF the modem for a time then back ON may get a new IP address from the ISP. Hours or over night. Not guaranteed.
Who is the ISP?
Some ISPs block access to modems. Sometimes you might get around this by disconnecting the ISP cable coax line from the modem, then factory reset the modem and setup from scratch using a wired PC may get you into the router side of the modem.
- dealioSep 27, 2024AspirantI’m trying to talk to the isp now I have comcast they might have policy restriction on what I’m trying to do, I did the steps that I can on my side of the router configurations seems to partially have connection maybe it’s not optimal I really don’t know how to activate the full connection I’m going to ask if it’s something the isp might know.
- FURRYe38Sep 27, 2024Guru - Experienced User
We can take a look at the modem signal conditions if you can post the following. Please post a copy and paste of the modems connection status and event log page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router
https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-router- dealioSep 27, 2024Aspirant1970-1-1, 00:00:44 Notice (6) Honoring MDD; IP provisioning mode = IPv6
1970-1-1, 00:00:38 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=2c:30:33:c1:e1:f8;CMTS-MAC=00:01:5c:ac:06:88;CM-QOS=1.0;CM-VER=3.0;
1970-1-1, 00:00:34 Notice (6) WiFi Interface [wl1] set to Channel 153 (Side-Band Channel:149) - Reason:INIT
1970-1-1, 00:00:34 Notice (6) WiFi Interface [wl0] set to Channel 11 (Side-Band Channel:N/A) - Reason:INIT
1970-1-1, 00:00:31 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=2c:30:33:c1:e1:f8;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
1970-1-1, 00:00:38 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=2c:30:33:c1:e1:f8;CMTS-MAC=00:01:5c:ac:06:88;CM-QOS=1.0;CM-VER=3.0;
Starting Frequency
Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 417000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Security Enabled BPI+
IP Provisioning Mode Honor MDD honorMdd(4)