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Forum Discussion
Trying to view eMTA Event Log causes reset on my CM2050V modem
While logged in to the local web interface to my Nighthawk CM2050V modem, selecting the Advanced eMTA Event Log causes a modem reset after about 10 seconds. I don’t think this is normal, but I thoug...
Any Criticals, Errors or Warnings seen in the event logs needs to be reviewed and resolved by the ISP. Indicates a signal issue on the ISP line up to the modem.
OK, I'll contact Xfinity to see if I can get their attention. I'll set aside some time tonight or tomorrow and find some nice relaxing music to calm my soul as I go through that process.
Thanks,
Carl
In your original post you indicate you are running firmware version V9.01.01. Several months ago that firmware was pulled by Xfinity and reverted back to version V2.01.03.
I am running V2.01.03 on my CM2050V and have no problems with the eMTA event log.
A reset on your modem might trigger an update on your firmware.
You will get a much better response from Xfinity by posting over on the Reddit Comcast_Xfinity sub forum here:
https://www.reddit.com/r/Comcast_Xfinity/wiki/knowledgebase/next-generation-internet/
It's funny that you should mention versions. I started searching for more information related to an email from Xfinity in December with the title of "We've identified an issue with your NETGEAR internet modem". After bouncing between Xfinity and Netgear tech support for 4 calls, I was directed to this forum, which has some information about the issue. When I started (2 days ago) I had V2.01.03 and Xfinity kept wanting to reset my modem, while Netgear was telling me that it was Xfinity's problem. Even though Xfinity never mentioned the software version, I found that last night I had V9.01.01 on my system. I think I was still having the eMTA reset problem yesterday, even with the V2.01.03 because I was doing Chrome remote desktop connections to my home system and it would drop offline for a couple of minutes each time I tried to look at the eMTA log. I didn't realize that it was resetting until I was doing local testing and noticed the behavior of the front panel lights. I'll return with more information after I torture some poor Xfinity tech support person with my critical log questions. I'll check out the Reddit Comcast_Xfinity sub forum while I'm on hold.
Thanks,
CarlWell, that call wasn't very satisfying. The tech basically told me that it was a Netgear problem, since all her testing indicated everything was OK. I told her about the software update and the problem being intermittent and the various "critical" errors, but she said the service techs they could send out only knew how to work on the Xfinity modems and couldn't really do anything special with the Netgear modems. I'm hoping somebody here with a CM2050 will try reading their eMTA logs to verify functionality of that action without a reset.
Thanks,
Carl
