NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Trying to view eMTA Event Log causes reset on my CM2050V modem
While logged in to the local web interface to my Nighthawk CM2050V modem, selecting the Advanced eMTA Event Log causes a modem reset after about 10 seconds. I donât think this is normal, but I thoug...
I am on Hardware Version 1.01 Cable Firmware Version V2.01.03. And trying to open the eMTA event log causes the modem to reboot every time. This has persisted after modem reinitialization. Glad it is not just me...
This is great to hear! I will try to contact Netgear again to see if I can get access to more information about this condition. I'm past the 90 days of free tech support, but I'll see if I can weasel my way into support without paying the $60 they asked for last time.
Thanks,
Carl
I called Netgear again and was able to gather more "free" information from the tech (who really wanted me to buy the additional tech support subscription). He wanted to prompt me through a reset and I told him I had already used the web interface reset, the power-cycle reset, and the hold-reset-button-down-for-7-seconds reset (from the online documents. He said I needed to do a 90-second shock reset, consisting of holding down the reset button with power-on for 30 seconds, continue holding down the reset button with power-off for 30 seconds, continue holding down the reset button for 30 more seconds while reapplying power. After this process, I should use the local user interface to set up the modem (no details given) and then contact my ISP to have the current software downloaded to me again. I'm not home right now, so I'll try this process when I get home tonight.
OK - Pls let me know if this works.
Thanks
responding to Miked2 (https://community.netgear.com/t5/user/viewprofilepage/user-id/312707đ
The Netgear tech I talked to did not get excited about the possibility that another CM2050V user has a similar reset problem. Would you have interest in contacting Netgear to see how they respond to your problem (which seems to be a duplicate of my problem)? If so, you may want to reference my case number (48116846) to see if you can get some related action. Maybe if they see that this reset problem is not an isolated incident, we might get some action. Any help would be appreciated.
Thanks,
CarlFor background information, here is one where the eMTA log works.
Detail pages attached.
I have not gone through this process yet. I found that things are working (eMTA Event log) without resets after I connected my laptop (running Edge) directly to the modem (see another posting I left). Now I can get the eMTA log on my main computer using Chrome. The problem "went away" . . .
Thanks,
Carl
I guess my eMTA Event log that I posted didn't show up. Here is the log I got after I connected directly to my modem with a laptop running Edge and getting the log (no reset). Then I reconnected the modem to my router and tried again with my desktop PC (running Chrome) as before. I got the log file without a reset. This is making me crazy!
Thanks,
Carl
