Trying to view eMTA Event Log causes reset on my CM2050V modem

I called Netgear again and was able to gather more "free" information from the tech (who really wanted me to buy the additional tech support subscription).  He wanted to prompt me through a reset and I told him I had already used the web interface reset, the power-cycle reset, and the hold-reset-button-down-for-7-seconds reset (from the online documents.  He said I needed to do a 90-second shock reset, consisting of holding down the reset button with power-on for 30 seconds,  continue holding down the reset button with power-off for 30 seconds, continue holding down the reset button for 30 more seconds while reapplying power.  After this process, I should use the local user interface to set up the modem (no details given) and then contact my ISP to have the current software downloaded to me again.  I'm not home right now, so I'll try this process when I get home tonight.