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Forum Discussion

levelred's avatar
levelred
Initiate
Nov 06, 2015

TWC + C3700

Why not publically relases the fix?  I need this fixed! Instead searching and sending PM the fix should be listed publically! BTW can I have the fix. This is annoying! 
Firmware
levelred's avatar
levelred
Initiate
Nov 08, 2015

well TWC downgraded the firmware and seems to be working fine now!

vkdelta's avatar
vkdelta
NETGEAR Employee Retired
Nov 09, 2015

levelred

 

yes, TWC seems to have downgraded quite a few users, looks like there was an interop issue with a headend equipment in some areas of deployment. 

 

remilia

 

if you are still on new FW and seeing issue, can you please let us know asap.

  • KingSt's avatar
    KingSt
    Aspirant
    Nov 10, 2015

    Still awaiting TWC to push down the old firmware.. Not sure why its taking so long?

     

    Any advice?

     

    Thanks,

    David 

    • KingSt's avatar
      KingSt
      Aspirant
      Nov 10, 2015

      Any when TWC sent their tech on Friday he said it was a modem/router  problem with Netgear and tried to sell me the TWC modem/router for $9 a month.. Finally got tWC to admit it was their firmware upgrade that is the problem.. But still haven't got the firmware downgrade from TWC, I'm out of business.....

      • b_3x's avatar
        b_3x
        Aspirant
        Nov 10, 2015

        Same issue here for C3000, TWC says it is the customer owned modem issue, they don't take responsibility for pushing the update for the firmware.

        i think it is better to buy a non-netgear modem, the fix will be instantly....

  • remilia's avatar
    remilia
    Tutor
    Nov 10, 2015

    vkdelta

     

    still experiencing slow internet speed, especially at night, i wonder why?? do you have some instructions on how to make changes on the firmware, since twc have since given up on helping. they gave me 2 options, rent from them at $8/mth or send someone. which they already did send someone over the weekend but as many of twc customers might have previously mentioned, can't really help much since we have netgear :(

    • vkdelta's avatar
      vkdelta
      NETGEAR Employee Retired
      Nov 10, 2015

      remilia

       

      please PM me.

      are you on V2.02.06 FW?