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Forum Discussion
Unable to access Router control panel
I naively called tech support on Sunday and the customer "service" rep registered my Netgear cable modem but would NOT let me access the control panel until I forked over $49/3 months. I am really an...
First off what NG cable modem model are you referring too?
Most C and CM and CAX series modems web pages can be accessed via 192.168.100.1 in any web browser and wired PC.
Next time try forum help first before calling support. Most fees are with users that products that are NOT in warranty.
My cable modem starts with a 'C'. Should I be able to access control panel or not? Is it normal for the "customer service" rep to set up an a/c for me and then prevent my access to it? Who do I call at Netgear to report this? Is there anyone who does care or is this a Netgear scam? Going to that IP address asks me for user name and pwd. Please help!