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Forum Discussion
mel-esor
Jun 04, 2025Follower
Unable to connect after power outage
So to my knowledge, we had just recently had a brief thunderstorm last night while I was at work. When I returned home our wifi was out and did not return after multiple reboots.
This morning I had done extensive searching to try and troubleshoot the issue, with multiple power cycles to our Netgear CM1000 modem and our Tp-Link Archer AX21 router. I have even tried to factory reset both the modem and router to no resolve of the issue.
For now, the indicator lights on the modem are all static green for power, downstream, upstream and internet. No lights will turn on for the ethernet despite multiple different cables connected securely. The lights will however blink orange once during reboot.
For the router only the power button is solid green, with the occasional rest of the lights flashing green except for the internet flashing orange.
I have also done troubleshooting with Spectrum to which they stated there is no issue with the ISP and that it may be a router/modem issue.
1 Reply
- plemansGuru - Experienced User
Easy check. Power off the modem and connect a PC (powered off) to it. Boot up the modem, give it a couple minutes to fully boot. Then boot up the PC that's hardwired. Give it a bit to pull a connection and see if it works. If it does, awesome. The modem works, Then you have to move onto the router. Or if it doesn't, might be time for a new modem. Storms are great at wrecking sensitive electronics.