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Forum Discussion

Rancandyce's avatar
Rancandyce
Aspirant
Jul 08, 2022

Unable to connect to Nighthawk CAX80

Model is Nighthawk AX8 AX6000 I am unable to connect to the modem through the setup. The app directs me to plug in the modem and wait for it to power up. Then it says to connect to Netgear79 but it d...
Rancandyce's avatar
Rancandyce
Aspirant
Jul 08, 2022
I have two things hardlined into the modem/router and the network doesn't pop up. There are 2 buttons that don't have a symbols by them and unfortunately I do not have a manual.
plemans's avatar
plemans
Guru - Experienced User
Jul 08, 2022

Did you try a factory reset? Push and hold reset for 7-15 seconds while powered on

  • Rancandyce's avatar
    Rancandyce
    Aspirant
    Jul 15, 2022
    Yes we've tried a factory reset and it still wasn't allowing me to connect to what was supposed to be Netgear97. It just wasn't popping up at all on my phone, laptop, or desktop. We are going to return in under warranty.