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Forum Discussion
Unable to connect to the Internet - CM500
I have Optimum as my Internet Provider. For 1 Year I had the netgear CM500 and it worked like a charm. Today suddenly there is no connection to the internet. On checking the modem lights, can see that...
Thanks for the response. Yes you are right in saying Optimum is quick to blame 3rd party equipment. So to prove my point I took the trouble to go to their store, get their modem box, set it up, and again had the same issue. They finally had to send a technician to fix it. Turns out no issues at all with the modem(s). It was an issue with the signal coming in via the coax.
glad to hear you've (hopefully) got it straightened out!
let us know if you have further issues and we'll do our best