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Forum Discussion
wynwar
Nov 24, 2019Initiate
Unable to do factory reset as it is stuck in a mandatory password recovery security questions page.
Even after doing a factory reset(as directed here:https://kb.netgear.com/9665/How-do-I-perform-a-factory-reset-on-my-NETGEAR-router), my router asks me this recocvery question: ---------------------...
- Nov 24, 2019
When you push and hold the reset button (while its powered on) do the lights change/blink after the 7-10 seconds? If they aren't, hold for up to 30 seconds.
The c6300 is a modem/router combo device, anyway to see if your isp can re-partition it for you?
once its reset the default login should be admin and default password should be password. All lower case. Make sure to not use any autofill settings.
michaelkenward
Nov 24, 2019Guru - Experienced User
In addition to the rsp[onse from plemans you should know that there is a bug in Netgear's implementation of password recovery on some devices. You can get locked into a closed loop.
If password recovery is enabled, but you have not set the answers to the questions, it keeps sending you back to the beginning of the process because you can't answer the questions.
If the standard factory password (password) does not work, then you will have to factory reset the thing to get back to that. Then either disable password recovery (check the manual for your device) or provide some answers to those questions.