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Forum Discussion
wynwar
Nov 24, 2019Initiate
Unable to do factory reset as it is stuck in a mandatory password recovery security questions page.
Even after doing a factory reset(as directed here:https://kb.netgear.com/9665/How-do-I-perform-a-factory-reset-on-my-NETGEAR-router), my router asks me this recocvery question: ---------------------...
- Nov 24, 2019
When you push and hold the reset button (while its powered on) do the lights change/blink after the 7-10 seconds? If they aren't, hold for up to 30 seconds.
The c6300 is a modem/router combo device, anyway to see if your isp can re-partition it for you?
once its reset the default login should be admin and default password should be password. All lower case. Make sure to not use any autofill settings.
plemans
Nov 24, 2019Guru - Experienced User
When you push and hold the reset button (while its powered on) do the lights change/blink after the 7-10 seconds? If they aren't, hold for up to 30 seconds.
The c6300 is a modem/router combo device, anyway to see if your isp can re-partition it for you?
once its reset the default login should be admin and default password should be password. All lower case. Make sure to not use any autofill settings.
wynwar
Nov 24, 2019Initiate
I was trying for 7-8 seconds all the while and then discovered another post which said we have to keep the reset pressed till "amber lights flicker". It took about 30 seconds as you've mentioned and that did the trick for a complete reset. It did't ask for the modem serial number or the security questions after that. Directly took me to "new password setting screen".
- plemansNov 24, 2019Guru - Experienced User
Glad to hear you got it working! I've used the C6300 and it was solid for the period I used it in. Hopefully its as good for you!
- michaelkenwardNov 24, 2019Guru - Experienced User
wynwar wrote:
It took about 30 seconds as you've mentioned and that did the trick for a complete reset.
That's also part of the fully monty recovery reset.
- Press reset for 30 seconds
- Keep pressing reset while removing power
- Keep pressing reset for another 30 seconds while apply power
It is can also help to recover a "bricked" device without the need for TFTP trickery.