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Nboudreau's avatar
Nboudreau
Follower
Sep 12, 2017

Unable to establish upstream connection

Hi there, I recently moved into a college dorm and purchased a CM500 modem and a nighthawk R7000 router in the hopes of having a wifi connection. When I went to establish a connection with the CM500 it continuously searched for an upstream connection, unable to find one. Every attempt to restart the modem and connect again was met with the same result. I was wondering if there was any way this problem could be avoided, or if my modem is faulty, or if there is a problem with the wiring in my building.

2 Replies

  • > Hi there, I recently moved into a college dorm and purchased a CM500
    > modem and a nighthawk R7000 router in the hopes of having a wifi
    > connection. [...]

       Have you tried asking the people who run the "a college dorm"?  Does
    that place really use cable TV connections for Internet access?

    > When I went to establish a connection with the CM500 it continuously
    > searched for an upstream connection, unable to find one.

       To me, that sounds as if you don't have cable-TV Internet.

  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User

    Nboudreau wrote:
    Hi there, I recently moved into a college dorm


    You have bought a cable modem. Most college folks who turn up here say that they get the internet over an ethernet connection.

     

    Can you just plug a laptop or PC into the college internet? If that works, then you may get by with just the R7000 router.

     

    Why not ask fellow students what they use to get some local wifi?