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Forum Discussion
Unable to reach 500Mbs using Netgear CM600 cable modem and R6400v2 router with WoW! internet
I upgraded my internet service with WoW! three days ago from 100Mbs to 500Mbs. I have not been able to get over a download speed of 120Mbs and upload speed of 24Mbs. They are unsure why this is happe...
Test it first directly connected to the modem with a pc/laptop. its pointless to troubleshoot a router if the modem is the issues.
So what speeds do you get directly off the modem?
what speeds does wow rate the CM600 for their service? (its different for each isp)
I did test directly from the modem on a laptop, it was 35Mbs download and 24Mbs upload, I also have tested from a desktop connected to a repeater that is plugged into the wall outlet, the last time I tested that it was 90Mbs download and 13Mbs upload. It has been as high as 130Mbs download and 24Mbs upload. The people from WoW that I have spoken to have all said that the modem should be able to handle 600Mbs.
do you have a screen snip of the modems cable connection page and its logs?
Again, make sure to remove the router. You need to first get the modem up to speed.
And if the routers having issues as well (unknown) it can complicate things.
Where would I find the modems cable connection page and its logs?
Log into the modems web page and there should be a connection status button or tab to select on. (192.168.100.1) This page will have a channels, signals and more information regarding the modems and it's connections to the ISP service. You can copy and paste this information in the next post or output to pdf file or some text file and select the Choose File button on the next post to attach it to the post.
