NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Unreliable connectivity with Chromecast
Router: CAX30
Firmware: V1.4.10.8
Below is default info:
Mode: UP to 1801 Mbps
Channel: 153
Transmit Power Control: 100%
I recently upgraded my router because I wanted faster speeds. On the former router (another NETGEAR), there were zero issues of connectivity.
This router disconnects my both Chromecasts and Google home mini's daily, sometimes more than once a day. Rebooting the device reconnects the connectivity.
Two desktops that are connected via ethernet and a desktop connected via Wi-Fi don't seem to have any issues. My suspicion is that there is a Timeout setting or something that is disconnecting my devices in the router. I can't find anything like that currently.
I've seen a few other similar issues in this community, and I am hoping that there is a solution that I can setup to keep my devices connected.
1 Reply
Please post a copy and paste of the modems connection status and event log page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router
https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-routerHave the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Be sure to power OFF the modem for 1 minute then back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853
https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router?article=24311
https://www.duckware.com/tech/solving-intermittent-cable-modem-issues.htmlTry setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
