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Forum Discussion
Unstable internet connection when using Zoom
Hello. When I am on a Zoom call the video and audio freezes for about 15 seconds and then resumes. This happens about every ten minutes or so. I was using an older laptop and thought it might be havi...
What Firmware version is currently loaded?
How is Basic and Advanced wireless settings configured on the modem?
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Try disabling the following and see:
Armor, Smart Parental Controls or Circle, Traffic Meter.
Enable Beamforming and MIMO. Set 20/40Mhz Coexistence to 40Mhz only. Set CTS to 64. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s). Under Advanced Tab/Advanced Settings/Wireless Settings
FURRYe38 Thanks for the reply but as I mentioned in my original post. I am not computer savvy. The info that you provided means nothing to me.