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Forum Discussion
Unstable internet connection when using Zoom
Hello. When I am on a Zoom call the video and audio freezes for about 15 seconds and then resumes. This happens about every ten minutes or so. I was using an older laptop and thought it might be havi...
I was able to find some of your suggestions.
My firmware version is V1.4.11.2
There is a lot of info available under Basic and Advanced wireless settings. Can you be more specific?
Beam forming and MIMO are already enabled.
Traffic meter is already disabled.
I cannot find Armor, Smart Parental Controls or Circle.
I cannot find 20/40Mhz Coexistence to 40Mhz only.
Is CTS the same as CTS/RTS Threshold and do I change it for both 2.4 and 5 Ghz?
I set to short preamble.
I changed channels from Auto to channel 1, on 2.4Ghz. I left 5Ghz at the preset because it was recommended by Netgear.
What channels is the modem set for?
Try setting manual channel 40 to 48 channel on 5Ghz if needed.
Is WMM enabled under advanced wireless settings?
Uncheck the check box next to 20/40Mhz Coexistence and apply the setting.
CTS should be defaulted to 2347, leave this if it's at this value for both radios.
Might disable Traffic Meter temporarily.
Recommend setting the default DHCP IP address pool range to the following after applying and a factory reset: 192.168.#.100 to 192.168.#.200. Under Advanced Tab/Setup/LAN Setup.
Is there anybody out there that can help me with this problem? I need someone that can be more specific with instructions. Thank you.
Log into the modems web page at 192.168.1.1 using a web browser.
If you need help on this, you might find a friend or neighbor to help you with this on site...
It might be helpful if you actually read my responses. I have made some changes per your suggestion so obviously I am logged in.
This is what I said before:Beam forming and MIMO are already enabled.
Traffic meter is already disabled.
I set to short preamble.
I cannot find Armor, Smart Parental Controls or Circle.I cannot find 20/40Mhz Coexistence.
Is CTS the same as CTS/RTS Threshold and do I change it for both 2.4 and 5 Ghz?
I changed channels from Auto to channel 1, on 2.4Ghz. I left 5Ghz at the preset because it was recommended by Netgear.
Also I can't find WMM.