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Calvarez11's avatar
Calvarez11
Follower
Oct 14, 2021

Unstable Internet Connection

Hello, 

Perhaps, someone will have an answer for me. I purchased the router on Dec 22, 2017. The router has been in use at home since that day. We have 7 devices that are connected to the wifi. One of them is hardwired to the router (apple tv). Our internet is fine; we use Cox. The issue we have is that when I am at work (work from home) or in a zoom meeting on my personal laptop, I get this unstable internet connect message. We get a delay between thte audio and screen and sometimes I have to jump to my hotspot on my phone. Cox claims it is not an internet issues on their end. I am thinking the router might be the issue. I've own this router for almost 4 years - do you think it is time to upgrade? I upgraded my modem back in 2019. 

 

Any thoughts or ideas would be helpful. 

Thanks 

1 Reply

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Oct 14, 2021

    If this is in regards to the R6700, please visit and post about this model router in the NH Router forum:

    https://community.netgear.com/t5/Nighthawk-WiFi-Routers/bd-p/home-wifi-routers-nighthawk

     

    Please include the following:

    What ISP Speed UP and Down do you pay for? 

    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

    What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
    Any Wifi Neighbors near by? If so, how many?

     

     

    Thank you.