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Forum Discussion
zunka
Aug 07, 2021Guide
Update Modem Firmware Manually
I am using CM1150v Modem with OPTIMUM (in NJ). Since this is not a modem provided by OPTIMUM they will not push any firmware updates. Netgear KB does not provide any solution. How can I upda...
plemans
Sep 23, 2021Guru - Experienced User
It could be a modem failure. Its always a chance.
something I've had to do before was to rent a modem from an ISP to get them to prove it was either a line or modem issue. (was the line). Cost me $10 to rent for a month and then I returned it.
Sometimes thats an option you can use. And if it fixes the problem, then you know its the modem. Maybe you're still within warranty?
To check, click on "mynetgear" at the top. register an account and the device. From there you an check warranty
zunka
Sep 23, 2021Guide
My warranty has expired. It has been slightly over an year since I purchased. Let me try the option you suggested. Hopefully if the technician brings a modem with him/her that we could try out, there may not even be a need to rent.
Thank you.
- plemansSep 23, 2021Guru - Experienced UserGood luck!