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Forum Discussion
Upstream and downstream locked to one channel each but internet won't connect
My CM1000 has solid amber LED lights for upstream and downstream, but the internet light is blinking green and I do not have a connection. I have verified with my provider multiple times and they told...
Like FURRYe38 says, the logs and cable connections help us more.
You can also check your lines yourself. Its always the ISP's first response that "the line is fine"
Start with removing any amplifiers, signal attenuators, or splitters from the coax.
From there check the line for kinks, damage, moisture in the line.
Check the connectors for improperly made ends, foil touching the copper coax line, loose connections, bad/old/cheap connectors, or corroded connections. Replace them if you do.
If you can, simply connect the modem right where the coax comes into the home. This prevents wiring in the home from being the issue. And some ISP’s charge if the wiring issue is in the home. So this helps prevent this.