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Forum Discussion
Verizon CM1200 gig plan not getting gig speeds / how to unlock channels?
Hello, - I recently set up and activated my CM1200 with my gig speed. The comcast support on the phone said I was getting those speeds pushed through on his end, but I'm only getting about 220-250m...
Not sure why you have verizon in your title but comcast in the post.
1. Can you post a screen snip of your connections page? Make sure to get everything including upload/download and ofdm channels.
2. What device are you testing with? Some computers can't hit gigabit even with a gigabit connection
3. What site are you testing with? try speedtest.xfinity.com site I've had some of the standard speedtest sites not saturate gigabit.
4. Another thing you can try is to have comcast repartition the modem. I've had a rep partition my modem with the wrong configuration file before.
5. Are you using any splitters, amplifiers, extended coax runs, or 90 degree elbows? if so, remove them. Place your modem right where tthe coax enters the house. Use that placement for your screen snips of your connections page. Or take a screen snip of its current placement and then when you move it.
I'm not sure why they're telliing you to have them "unlock channels". You're setup of 31 locked of 32 is correct. the 32'd one shouldn't be locked if your ofdm is locked. Also not sure why the comcast rep would tell you he's getting gig speeds on his end. I've never had them able to test my speeds from their end.
Basically I'm saying I don't think you talked to the best of reps potentially for both netgear and comcast.