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Forum Discussion
MOCCOR
Nov 11, 2024Aspirant
Very bad comcast signal, latency and disconnects. Is it a Comcast problem or a modem/router problem?
Normally I get about 500-600Mbps, but it's been about 5-10Mbps lately. I did a firmware update on my router (Linksys WRT 3200ACM, fresh latest OpenWRT) thinking it might fix/help but it didn't. I had...
- Nov 11, 2024
Power levels are a bit low and maybe some channels are too low:
https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router
Seeing lots of correctables and un-correctables that should be mostly zeros like the other channels.
Please post a copy and paste of the modems event log page.
https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-router
FURRYe38
Nov 11, 2024Guru - Experienced User
Power levels are a bit low and maybe some channels are too low:
https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router
Seeing lots of correctables and un-correctables that should be mostly zeros like the other channels.
Please post a copy and paste of the modems event log page.
https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-router
- MOCCORNov 11, 2024Aspirant
Should I make sure to exclude some specific info? I feel like I read before there is some data in the logs that shouldn't be public, but idk for sure. I can screenshot it np though
- FURRYe38Nov 11, 2024Guru - Experienced User
Redact any MAC addresses please.
- MOCCORNov 11, 2024Aspirant
Time Priority Description
2024-11-11, 12:34:56 Warning (5) MDD message timeout; CM-MAC=[REDACTED]; CMTS-MAC=[REDACTED]; CM-QOS=1.1; CM-VER=3.0;
1970-1-1, 00:00:30 Notice (6) Honoring MDD; IP provisioning mode = IPv6
1970-1-1, 00:00:22 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;; CM-MAC=[REDACTED]; CMTS-MAC=[REDACTED]; CM-QOS=1.0; CM-VER=3.0;
2024-10-18, 13:47:24 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out; CM-MAC=[REDACTED]; CMTS-MAC=[REDACTED]; CM-QOS=1.1; CM-VER=3.0;
1970-1-1, 00:02:04 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;; CM-MAC=[REDACTED]; CMTS-MAC=[REDACTED]; CM-QOS=1.0; CM-VER=3.0;
1970-1-1, 00:02:04 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing; CM-MAC=[REDACTED]; CMTS-MAC=[REDACTED]; CM-QOS=1.0; CM-VER=3.0;
2024-10-18, 11:32:59 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;; CM-MAC=[REDACTED]; CMTS-MAC=[REDACTED]; CM-QOS=1.0; CM-VER=3.0;
2024-10-18, 11:32:59 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing; CM-MAC=[REDACTED]; CMTS-MAC=[REDACTED]; CM-QOS=1.0; CM-VER=3.0;
2024-10-18, 11:28:43 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;; CM-MAC=[REDACTED]; CMTS-MAC=[REDACTED]; CM-QOS=1.0; CM-VER=3.0;
2024-10-18, 11:28:43 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing; CM-MAC=[REDACTED]; CMTS-MAC=[REDACTED]; CM-QOS=1.0; CM-VER=3.0;
2024-10-18, 11:27:57 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;; CM-MAC=[REDACTED]; CMTS-MAC=[REDACTED]; CM-QOS=1.0; CM-VER=3.0;
2024-10-18, 11:27:57 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing; CM-MAC=[REDACTED]; CMTS-MAC=[REDACTED]; CM-QOS=1.0; CM-VER=3.0;
2024-10-18, 11:27:06 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;; CM-MAC=[REDACTED]; CMTS-MAC=[REDACTED]; CM-QOS=1.0; CM-VER=3.0;
2024-10-18, 11:27:06 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing; CM-MAC=[REDACTED]; CMTS-MAC=[REDACTED]; CM-QOS=1.0; CM-VER=3.0;
2024-10-18, 11:27:00 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;; CM-MAC=[REDACTED]; CMTS-MAC=[REDACTED]; CM-QOS=1.0; CM-VER=3.0;
2024-10-18, 11:27:00 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing; CM-MAC=[REDACTED]; CMTS-MAC=[REDACTED]; CM-QOS=1.0; CM-VER=3.0;
2024-10-18, 11:26:59 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;; CM-MAC=[REDACTED]; CMTS-MAC=[REDACTED]; CM-QOS=1.0; CM-VER=3.0;
2024-10-18, 11:26:59 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing; CM-MAC=[REDACTED]; CMTS-MAC=[REDACTED]; CM-QOS=1.0; CM-VER=3.0;
2024-10-18, 11:26:28 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;; CM-MAC=[REDACTED]; CMTS-MAC=[REDACTED]; CM-QOS=1.0; CM-VER=3.0;
2024-10-18, 11:26:28 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing; CM-MAC=[REDACTED]; CMTS-MAC=[REDACTED]; CM-QOS=1.0; CM-VER=3.0;
2024-10-18, 11:26:03 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;; CM-MAC=[REDACTED]; CMTS-MAC=[REDACTED]; CM-QOS=1.0; CM-VER=3.0;
2024-10-18, 11:26:03 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing; CM-MAC=[REDACTED]; CMTS-MAC=[REDACTED]; CM-QOS=1.0; CM-VER=3.0;
2024-10-18, 11:23:50 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;; CM-MAC=[REDACTED]; CMTS-MAC=[REDACTED]; CM-QOS=1.0; CM-VER=3.0;
2024-10-18, 11:23:50 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing; CM-MAC=[REDACTED]; CMTS-MAC=[REDACTED]; CM-QOS=1.0; CM-VER=3.0;
2024-10-18, 11:23:47 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out; CM-MAC=[REDACTED]; CMTS-MAC=[REDACTED]; CM-QOS=1.1; CM-VER=3.0;
2024-10-18, 11:23:44 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;; CM-MAC=[REDACTED]; CMTS-MAC=[REDACTED]; CM-QOS=1.1; CM-VER=3.0;
2024-10-18, 11:23:43 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out; CM-MAC=[REDACTED]; CMTS-MAC=[REDACTED]; CM-QOS=1.1; CM-VER=3.0;
2024-10-18, 11:23:00 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;; CM-MAC=[REDACTED]; CMTS-MAC=[REDACTED]; CM-QOS=1.1; CM-VER=3.0;
2024-10-18, 11:22:53 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;; CM-MAC=[REDACTED]; CMTS-MAC=[REDACTED]; CM-QOS=1.1; CM-VER=3.0;
2024-10-18, 11:22:48 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM