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Forum Discussion
Voice calls cutting out
Voice calls keep cutting out intermittently....not a total drop...sometimes I hear just fragments of words coming from the other end. Seems to get better after power cycle...but a couple of hours la...
I have the C7100V AC1900 Cable Modem Voice Router. The voice calls started cutting out about two weeks ago. There are no issues with Comcast -- just the voice so I need help in getting this issue resolved!!!!
My modem/router wasn't a selection in the dropdown -- the NightHawk is the latest version showing. Hoping that I'm not told this VERY EXPENSIVE router/modem is no longer supported.
Can someone tell me where I can get the software patch to correct this VERY FRUSTRATING issue?
Thanks!
Billie
Hey there.....sorry to say...but join the club. The 7100v should never have been approved by Comcast, because it is incapable of delivering a quality voice sgnal. However, there is supposedly a firmware update that fixes the issue coming out soon. If we're lucky, it will fix the problem....I'm not betting on it though.
Well that stinks! I purchased my router/modem in October and the phone/voice was working fine until a couple of weeks ago. Any other place/forum we can pass along our angst?