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Forum Discussion
vegainz
May 30, 2025Aspirant
was looking for some help / info on what to do gonna post my logs i bought a Nighthawk CM3000
and even before i got this i was having weird internet drop issues. i will post my logs and would love some feedback / help what to do. i tried swapping the splitter a few times.. i want to get rid o...
FURRYe38
May 30, 2025Guru - Experienced User
What Firmware version is currently loaded?
Any Criticals, Errors or Warnings seen in the event logs needs to be reviewed and resolved by the ISP. Indicates a signal issue on the ISP line up to the modem.
Lots of correctables and un-correctables that should be mostly zeros.
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Start with removing any amplifiers, signal attenuators, or splitters from the coax.
From there check the line for kinks, damage, moisture in the line.
Check the connectors for improperly made ends, foil touching the copper coax line, loose connections, bad/old/cheap connectors, or corroded connections. Replace them if you do.
Be sure to power OFF the modem for 1 minute then back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853
https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router
https://www.duckware.com/tech/solving-intermittent-cable-modem-issues.html
https://highspeed.tips/docsis-events/
vegainz
Jun 07, 2025Aspirant
also i have the newest version of firmware on the modem but spectrum doesnt even use the newest version