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Forum Discussion
What are we supposed to do when ISP's say they don't update customer-owned modems (CM500)?
FURRYe38 What are we supposed to do when ISP's say they don't update customer-owned modems (CM500)? I've supplied my own to avoid the rentals fees and they say to reach out to Netgear...
The Netgear support web site does not show any "Downloads" for the CM500. Nor does the User Manual mention anything about firmware updates. The Product Data Sheet claims the CM500 is compatible with the major cable providers:
Like you, my assumption has been that once the modem is connected to the cable provider, they are entirely "in charge" of it. (setting parameters, maintaining firmware, etc.)
- How have you determined that this modem requires a firmware update?
- Which ISP is this?
FYI, C, CM and CAX series model modems/gateways don't have any user FW updates available. Been like this for a long time. All modems and gateways with modems and routers, the modem side is all updated by the ISP, if and when they choose too. The CAX series has a router side that is updatable by users. However the modem side is still updated by the ISP only.
The CM500 is a fairly older cable modem and though was certififed back then to work on most ISPs that supported it, ISPs can of there choose to stop supporting older model modems as technology and DOCSIS specs and ISP infrastructure make inprovments over time. Users will need to check with the ISPs to ensure modems they are actually supported on there network services.
Good Luck.Just going by their site, mine is currently on 1.05. Since Optimum "no longer allows" DOCSIS 3.0, I'm not putting any more effort in getting it updated. Plus, it's working fine so an update is not critical.
https://kb.netgear.com/000036375/What-is-the-latest-firmware-version-of-my-NETGEAR-cable-modem-or-modem-routerRun it until it quits or the ISP no longer supports it on there network.
Enjoy.
