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Forum Discussion
NunyaBizzz
Jun 30, 2025Aspirant
What are we supposed to do when ISP's say they don't update customer-owned modems (CM500)?
FURRYe38 What are we supposed to do when ISP's say they don't update customer-owned modems (CM500)? I've supplied my own to avoid the rentals fees and they say to reach out to Netgear...
NunyaBizzz
Jul 11, 2025Aspirant
Just going by their site, mine is currently on 1.05. Since Optimum "no longer allows" DOCSIS 3.0, I'm not putting any more effort in getting it updated. Plus, it's working fine so an update is not critical.
https://kb.netgear.com/000036375/What-is-the-latest-firmware-version-of-my-NETGEAR-cable-modem-or-modem-router
FURRYe38
Jul 11, 2025Guru - Experienced User
Run it until it quits or the ISP no longer supports it on there network.
Enjoy.