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Forum Discussion
jasonrdavis
Aug 04, 2017Aspirant
What does a flashing green upstream light mean on the CM500 modem?
I am troubleshooting a problem with my CM500 cable modem where the Internet sporadically drops or partially drops. What does a flashing green upstream light mean? I have looked in Netgear's offi...
vkdelta
Aug 04, 2017NETGEAR Employee Retired
If you ONLINE LED is SOLID GREEN and US is FLASHING GREEN, that means, device is in PARTIAL US SERVICE.
Most likely, there are IMPAIRMENTS in the cox line which is causing not all USs to connect.
jasonrdavis
Aug 04, 2017Aspirant
Can you be more specific? What does partial upstream service mean?
Here's a sample of what I was seeing during one of those outages:
- vkdeltaAug 05, 2017NETGEAR Employee Retired
are you sure you captured this exactly when US lights were flashing or after sometime?
the screenshots show Upstream channels are ok.
- jasonrdavisAug 05, 2017Aspirant
My apologies, I posted the wrong screenshot. It is flashing green right now (all others are solid green), and the Internet light is also flashing green. This is what I see:
- vkdeltaAug 06, 2017NETGEAR Employee Retired
we cannot see screeshot. Please post again and capture exactly when the problem is seen.
also, post event logs.