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jasonrdavis's avatar
jasonrdavis
Aspirant
Aug 04, 2017

What does a flashing green upstream light mean on the CM500 modem?

I am troubleshooting a problem with my CM500 cable modem where the Internet sporadically drops or partially drops.    What does a flashing green upstream light mean? I have looked in Netgear's offi...
Troubleshooting
jasonrdavis's avatar
jasonrdavis
Aspirant
Aug 04, 2017

Can you be more specific? What does partial upstream service mean? 

 

Here's a sample of what I was seeing during one of those outages:

 

 

 

 

vkdelta's avatar
vkdelta
NETGEAR Employee Retired
Aug 05, 2017

are you sure you captured this exactly when US lights were flashing or after sometime?

 

the screenshots show Upstream channels are ok. 

 

 

  • jasonrdavis's avatar
    jasonrdavis
    Aspirant
    Aug 05, 2017

    My apologies, I posted the wrong screenshot. It is flashing green right now (all others are solid green), and the Internet light is also flashing green. This is what I see:

     

     

    • vkdelta's avatar
      vkdelta
      NETGEAR Employee Retired
      Aug 06, 2017

      we cannot see screeshot. Please post again and capture exactly when the problem is seen.

       

      also, post event logs. 

      • jasonrdavis's avatar
        jasonrdavis
        Aspirant
        Aug 07, 2017

         

        TimePriorityDescription
        2017-8-7, 03:49:25Critical (3)Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=40:5d:82:ef:ed:c0;CMTS-MAC=00:1e:be:fe:d6:8d;CM-QOS=1.1;CM-VER=3.0;
        2017-8-7, 03:49:39Warning (5)Dynamic Range Window violation
        2017-8-7, 04:02:52Critical (3)Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=40:5d:82:ef:ed:c0;CMTS-MAC=00:1e:be:fe:d6:8d;CM-QOS=1.1;CM-VER=3.0;
        2017-8-7, 06:48:03Warning (5)Dynamic Range Window violation
        2017-8-7, 06:48:19Critical (3)Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=40:5d:82:ef:ed:c0;CMTS-MAC=00:1e:be:fe:d6:8d;CM-QOS=1.1;CM-VER=3.0;
        2017-8-7, 06:48:20Warning (5)Dynamic Range Window violation
        2017-8-7, 06:48:34Critical (3)Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=40:5d:82:ef:ed:c0;CMTS-MAC=00:1e:be:fe:d6:8d;CM-QOS=1.1;CM-VER=3.0;
        2017-8-7, 06:48:35Warning (5)Dynamic Range Window violation
        2017-8-7, 06:48:49Critical (3)Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=40:5d:82:ef:ed:c0;CMTS-MAC=00:1e:be:fe:d6:8d;CM-QOS=1.1;CM-VER=3.0;
        2017-8-7, 06:49:03Warning (5)Dynamic Range Window violation
        2017-8-7, 06:49:19Critical (3)Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=40:5d:82:ef:ed:c0;CMTS-MAC=00:1e:be:fe:d6:8d;CM-QOS=1.1;CM-VER=3.0;
        2017-8-7, 06:49:20Warning (5)Dynamic Range Window violation
        2017-8-7, 06:49:34Critical (3)Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=40:5d:82:ef:ed:c0;CMTS-MAC=00:1e:be:fe:d6:8d;CM-QOS=1.1;CM-VER=3.0;
        2017-8-7, 06:49:48Warning (5)Dynamic Range Window violation
        2017-8-7, 08:35:28Critical (3)Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=40:5d:82:ef:ed:c0;CMTS-MAC=00:1e:be:fe:d6:8d;CM-QOS=1.1;CM-VER=3.0;
        2017-8-7, 08:35:28Warning (5)Dynamic Range Window violation
        2017-8-7, 08:35:43Critical (3)Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=40:5d:82:ef:ed:c0;CMTS-MAC=00:1e:be:fe:d6:8d;CM-QOS=1.1;CM-VER=3.0;
        2017-8-7, 08:36:11Warning (5)Dynamic Range Window violation
        2017-8-7, 08:36:27Critical (3)Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=40:5d:82:ef:ed:c0;CMTS-MAC=00:1e:be:fe:d6:8d;CM-QOS=1.1;CM-VER=3.0;
        2017-8-7, 08:36:41Warning (5)Dynamic Range Window violation
        2017-8-7, 08:42:41Critical (3)Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=40:5d:82:ef:ed:c0;CMTS-MAC=00:1e:be:fe:d6:8d;CM-QOS=1.1;CM-VER=3.0;
        2017-8-7, 08:42:42Warning (5)Dynamic Range Window violation
        2017-8-7, 08:42:56Critical (3)Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=40:5d:82:ef:ed:c0;CMTS-MAC=00:1e:be:fe:d6:8d;CM-QOS=1.1;CM-VER=3.0;
        2017-8-7, 08:47:54Warning (5)Dynamic Range Window violation
        2017-8-7, 08:48:40Critical (3)Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=40:5d:82:ef:ed:c0;CMTS-MAC=00:1e:be:fe:d6:8d;CM-QOS=1.1;CM-VER=3.0;
        2017-8-7, 08:49:39Warning (5)Dynamic Range Window violation
        2017-8-7, 09:16:19Critical (3)Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=40:5d:82:ef:ed:c0;CMTS-MAC=00:1e:be:fe:d6:8d;CM-QOS=1.1;CM-VER=3.0;
        2017-8-7, 09:21:17Warning (5)Dynamic Range Window violation
        2017-8-7, 09:21:33Critical (3)Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=40:5d:82:ef:ed:c0;CMTS-MAC=00:1e:be:fe:d6:8d;CM-QOS=1.1;CM-VER=3.0;
        2017-8-7, 09:21:34Warning (5)Dynamic Range Window violation
        2017-8-7, 09:21:48Critical (3)Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=40:5d:82:ef:ed:c0;CMTS-MAC=00:1e:be:fe:d6:8d;CM-QOS=1.1;CM-VER=3.0;
        2017-8-7, 09:22:17Warning (5)Dynamic Range Window violation
        2017-8-7, 09:22:33Critical (3)Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=40:5d:82:ef:ed:c0;CMTS-MAC=00:1e:be:fe:d6:8d;CM-QOS=1.1;CM-VER=3.0;
        2017-8-7, 09:22:47Warning (5)Dynamic Range Window violation
        2017-8-7, 09:23:18Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=40:5d:82:ef:ed:c0;CMTS-MAC=00:1e:be:fe:d6:8d;CM-QOS=1.1;CM-VER=3.0;
        2017-8-7, 09:24:32Warning (5)Dynamic Range Window violation
        2017-8-7, 09:33:16Critical (3)Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=40:5d:82:ef:ed:c0;CMTS-MAC=00:1e:be:fe:d6:8d;CM-QOS=1.1;CM-VER=3.0;
        2017-8-7, 09:33:30Warning (5)Dynamic Range Window violation
        2017-8-7, 09:33:46Critical (3)Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=40:5d:82:ef:ed:c0;CMTS-MAC=00:1e:be:fe:d6:8d;CM-QOS=1.1;CM-VER=3.0;
        2017-8-7, 09:34:15Warning (5)Dynamic Range Window violation