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Forum Discussion
robert-9384
Oct 24, 2016Guide
what is support's phone number?
Can someone please tell me what the phone number is for tech support. It seams in order to get help from the community site, I have to already know the answer. Could someone please tell me the conta...
netwrks
Oct 24, 2016Master
Questions - what's "full speed"? and, have you tried another Ethernet cable?
robert-9384
Oct 25, 2016Guide
Thank you for getting back to me.
The n600 was new in the box and, I am using the new cables that come with it and the one that goes to the computer is new. I have two netgear routers the n300 and the newer n600. To be clear! I am not using both routers at the same time! When I plugged the computer into the comcast box, My kid was playing an online game and gt hacked. I have up t date virus, malware bytes pro and I checked the log file and I was getting DOS, port scans then the computer started going wild and malware bytes poped up it has stopped and other problems cam up to many to list. This ALL happend after I unpluged the n300 and not the n600 router. I had to do s system re-install snd put the n600 back inline and no more problems. I don't want to spend $179.00 on a wifi router. I hard wired the computers so no wifi is needed of wanted. I do not know how to access the comcast routers setup and comcast does not want to assist. They want to send a tech to do it for the extra money. I guess the n600 is not a have 1000 mb throughput. I am not up to all this stuff and, that's why I came her for help! Can you recomend a non wifi router that does not have wifi. A router with four outputs and I now to plug the cable from the comcast doc3 modem then to the yellow wan input. I had a dlink before and had no problems. Yes I know, I should dump the netgear and get a dlink. I get it! They have a live person tech support where netgear has busy signals or non working numbers and they do NOT answer e-mails. Thank you for getting back to me.
- DarrenMOct 28, 2016Sr. NETGEAR Moderator
Hello robert-9384
If you are looking to contact support try this link.
http://www.netgear.com/support/contact.aspx?cid=wmt_netgear_organic
DarrenM
- robert-9384Oct 29, 2016Guide
The same link with NO phone number. WOW!
- DarrenMOct 31, 2016Sr. NETGEAR Moderator
Hello robert-9384
If you go through the prompts it will give you the contact info.
DarrenM