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Forum Discussion
Which MAC address?
My Nighthawk C7800 won't work with Cox internet. I"ve spent hours on tech support calls with no results - to them it appears not connected at all and on my side the Internet light just keeps blinking...
Here's a screenshot of the Advanced Home tab. When I click 'Connection Status' on the right under 'Internet Port' the page contains no info just like the summary. The MAC on the sticker doesn't match either of the MAC addresses in the screenshot. There's no sticker on the box. Is it the MAC shown here under 'Cable Information' or the one under 'Internet Port' that Cox should use?
Thanks very much for your help!
How long have you had the modem? If not long, try to return the modem and get another.