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Forum Discussion

phaedruspress's avatar
Oct 29, 2021

Why Did This Fix Work?

I connect to the computer and the television by Ethernet cable. Yesterday for no apparent reason while the computer/ modem - router connection was still solid when I went to stream SlingTV nothing. I got that message that Ethernet was not connected and I know damn well it was just as it has been for the past 2 weeks. In fact it showed that the Ethernet was connected in one of the blurbs but there was no hand shaking going on. Wifi did not work either even though I never use it but when I tried it would not connect. I was getting really pissed off and after a number of steps troubleshooting (on my own) I was thisclose to taking advanatage of Costco's lenient return policy. I had tried different Ethenet cables and different ports on the unit but nothing as well as shuting everything down for an hour and then over night. I was just about to call up support which is almost always a nightmare (chat was useless on another earlier question which after giving the rep a bad rating I received an email explaining what the problem was though by that time I had GOOGLED the answer myself)  It wasn't until I folllowed these directions that brought it back to life. Unplug modem - router, TV. Do not disconnect any Ethernet cables. Plug in modem - router first and wait for connections to lite up. Well that did it. Ethernet -> TV -> modem - router were talking to each other again. So I am an idiot and would like to know why this partiuclar solution kick started the Ehternet connection again. Kiss of death posting this. TIA.

9 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User

    Something maybe got hung up on the TV or router. 

    What NG product are you referring too? Is this a NG cable modem with built in router? 

     

    • phaedruspress's avatar
      phaedruspress
      Aspirant

      >Something maybe got hung up on the TV or router.

       

      Hmm. Well this one sure casused me quite a bit of aggravation. 

       

      >What NG product are you referring too? Is this a NG cable modem with built in router? 

       

      When I had the opportunity to post the question I was asked in one of the fields, "Model (Recommended - Helps the community give the best answers)" and I answered (just as I did here again) "NETGEAR - Nighthawk CAX30 AX2700"

       

      I wonder why it didn't take when I posed my question. Thanks for responding BTW.

       

       

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User

        Try configuring a IP address reservation for the TV on the modems web page under Advanced Tab/Settings/LAN Setup.