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Forum Discussion

jarlmaster47's avatar
jarlmaster47
Guide
Dec 13, 2016

Why do you provide such horrible support and software/firmware?

For a netgear moderator to answer. Do you guys even care about the customer base?  Your software is horrible and you do nothing about it. You don't seem to pay attention to or listen to feedback. Sup...
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DarrenM's avatar
DarrenM
Sr. NETGEAR Moderator
Dec 15, 2016

Hello Jarlmaster47

 

Sorry to hear you are frustrated with the software. Do you have a specific issue that you need assistance with?

 

DarrenM

jarlmaster47's avatar
jarlmaster47
Guide
Dec 17, 2016
DarrenM wrote:

Hello Jarlmaster47

 

Sorry to hear you are frustrated with the software. Do you have a specific issue that you need assistance with?

 

DarrenM

I mean I'm just disappointed with the software. There's nothing to assist with; the software just needs to be improved and I really hope you all commit to that.