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Forum Discussion
Why is it so hard to update Nighthawk C7000V2 firmware and app misdirection?
I have the NIghthawk C7000V2 wifi cable modem router. Firmware is: v1.02.09. My ISP is Spectrum. I downloaded the Android app - Netgear Nighthawk App. As soon as it logs into my router, it say...
Yes. You were so right. You would think a company that was this big and this Global would fix something so simple as an update or at least give the customer the ability to update their own router since they won’t do it and I SP can’t do it. I even wrote a letter to corporate and of course they never even bothered to respond. Maybe they’ll read this and get it together one day.
You guys don't understand.
It isn't a "router". its a modem router combo device. It has integrated modem functions which the ISP's control. Its part of the docsis spec. Its not something that netgear can ignore and still expect ISP's to support their devices.
You can fully update simple routers or even dsl modem/routers. Just not CABLE modem/routers
You can even now upgrade the CAX80 "router" portion but not the modem as the isp controls that. But it took a significant increase in cpu performance and partitioning to be able to seperate the modem from the router but still keep them integrated. So if you want to "update my router" then either sell your device and buy a modem seperate from the router or buy the cax80.
But complaining because of something netgear doesn't have control of or because you didn't understand what you were getting into when you purchased, doesn't help and isn't going to change things.
- You see my friend ,that’s the whole point Netgear DID have control over it and so did the customer for years. My router/modem combo is at least three years old and I’ve updated it several times and never had a problem with it until Netgear took that feature away from the customer. Hence all the negative complaining from the customer because they’re not happy about it. 👎🏻I advise people to buy a different brand because I have been very disappointed in not only Netgear Customer Service which is all (overseas by the way )and the fact that I can’t control my router modem combo anymore.
I will not bother with renduntant statements around Spectrum not pushing the firmware update, by really believe if Netgear is to advertise the Nighthawk app compatibility that they should have engineered this device aligning with said advertising. Simple solution for me - Netgear is getting in back.
Good Luck.
From what I understand (and I'm not a networking systems guru), the manufacturer is not the issue, so switching to a different company won't help. *All* manufacturers adhering to the "docsis 3.0" cable modem/router standard operate firmware updates the same way. The ISP controls the disseminationn of the updates and work directly with the manufacturer to achieve the appropriate update. The most the user/owner of the modem can do may be click "update" to the current dissemenated version. Once done, you don't even get the that option and it's all automatic and controlled by the ISP.
I've having the same issue, btw. Comcast/Xfinity is claiming they don't have control of firmware updates and recommending that I rent their modem/router.
Hi @CrystalsRaegten,
Thank you for reaching out. We are sorry to hear about your experience with the modem. We would recommend you ask for the modem department or escalation from your ISP or internet provider. Only ISPs can update the firmware of the cable modem connected to their system and this is true for all manufacturers not just Netgear.
Please do not hesitate to let me know if you need further assistance.
Regards,
Oliver
Community Team
