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Forum Discussion
Why no firmware updates for C7800 Nighthawk
Netgear website says no firmware available for C7800 (AC3200) Nighthawk cable modem/router. Why not? Thanks.
Because Netgear does not control firmware on cable modems.
If your firmware is outdated, you cannot manually upgrade your cable modem’s or modem router’s firmware. You must contact your Internet service provider (ISP) to upgrade your firmware.
While the updates to a modem/router are pushed out via the ISP, the software update *comes from* Netgear. The R7800 standalone router had security updates as recently as May 2018 it appears. My C7800 is up-to-date per Netgear documentation but has not been updated in the last 6 months as far as I know. When was the last C7800 update? If not as recently as R7800, why not? A lot of security vulnerabilities have been discovered recently...
Did you read the firsr reply?
ISPs control firmware updates on cable modems.
There is nothing that you or Netgear can do about it. The ISPs don't want anyone else messing around with hardware on their networks.
If you have fears about the security of your internet connection, talk to your ISP.
Or, to take back control of your security, buy a router and work out how to put your C7800 into modem only (bridge) mode.
Please pay attention. I know firmware updates are rolled out by the ISP. But the updates themselves come from the vendor-- Netgear in this case-- and are rolled out when the vendor provides the ISP with a new update. I have confirmed this with both my ISP (Comcast) and Netgear.
The question is whether or not Netgear is PROVIDING AS TIMELY UPDATED FIRMWARE for newly discovered router vulnerabilities for these modem/router combos, as it does for standalone routers. If Netgear can't or won't keep them up-to-date, Netgear should not be selling them, period. This is totally Netgear's responsibility-- the ISP is just the conduit.
I am not the one with ADD.
Let's try again.
- You are worried about the security of your cable modem/router
- Your Internet service provider demands control over firmware updates for devices on its network
Here's a strange idea, ask your ISP what it is doing to guarantee the security of your modem router.
I know you find it hard to accept the way things work, so try reading this for yet more evidence that you should start with the ISP.
Who and how can update cable modem firmware? - Information Security Stack Exchange
Netgear and all the other modem makers can write all the updates they like, but if the ISP won't play ball you are stuffed.
I have a C7800/AC3200 Nighthawk X4S- bought it in 2017, no initial issues, super fast, etc- 2018 I received over 50+ DoS attacks ytd-
im no longer able to login to it either- you mention the ISP (in my case COX) controls the firmware updates, does that mean they also are able to login to my routers admin page and set things up the way they want? I tried logging in the same way as I did when I purchsed it from BestBuy- connecting my browser (chrome, IE, mozilla,etc) to 192.168.0.1 (which is my GW address) and Im getting an error: ERR_NETWORK_ACCESS_DENIED - yet even at this exact momment, im accessing the internet & typing this post- I have installed Netgears GENIE- it sees my SSIDS, etc- shows i have 8 devices connected and gives me those IPs- I also tried using the http://routerlogin.net (on back of router/modem) and get the same network access denied error- I have disabled SEP prior to trying to access the router as well- (wanted to be able to access the router w/out using a network cable to the back of it)
drouel0610 wrote:
you mention the ISP (in my case COX) controls the firmware updates, does that mean they also are able to login to my routers admin page and set things up the way they want?
No. Their control is limited to writing new firmware. If they feel like it.
im no longer able to login to it either-
Im getting an error: ERR_NETWORK_ACCESS_DENIED -That looks like a Windows error.
Where do you see it?